Returns and exchanges

You have 10 calendar days from the day of delivery to return or exchange a piece that does not suit you. It is longer than usual because our pieces are bought weeks before a fixed date: it leaves time to try the piece with the outfit before the day.

For a change of mind, the piece has not been worn at a ceremony and shows no trace of use, perfume or make-up; its seal and tags are intact; it comes back complete, in its original pouch or box, with its accessories (hooks, pins, extension chain). A piece tried on for a few minutes at home, in front of a mirror, with the outfit, can still be returned: that is exactly what the window is for.

For a change of mind, we do not take back: hair pins and combs once out of their sealed packaging, for hygiene reasons; personalised items (an engraving, a card or ribbon in the bride’s name, a presentation made up to order); a piece damaged after delivery by water, perfume, a fall or unsuitable storage.

This change-of-mind window is a commercial commitment of ours. It adds to your rights for faulty items and to the legal warranty described below, and limits neither. The conditions in this section (unworn, seal and tags intact, in its pouch or box) and its exceptions apply only to a change of mind.

If the item you receive is faulty, or is not what you ordered, you may refuse it at the door, or send it back to us in its original packaging within four (4) working days of delivery, telling us why. Return costs are ours. We then deliver the right item, repair it, exchange it or refund you within fifteen (15) days. This applies even if you opened the packaging to find the fault. (Law no. 18-05 of 10 May 2018 on e-commerce, article 23.)

The appliances, instruments and tools we sell carry the legal warranty by right (Law no. 09-03 of 25 February 2009 on consumer protection and fraud prevention, article 13; Executive Decree no. 13-327 of 26 September 2013). Its length is shown on each product's page: at least six (6) months, and twelve (12) months for the categories the regulations set at twelve months, such as measuring devices, portable electric tools, and batteries and accumulators. It runs from delivery.

If a fault appears during that period, we repair the item, replace it or refund you at no cost to you: transport both ways is ours. We carry out the warranty within thirty (30) days of your report. After a repair, the warranty is extended by at least thirty (30) days. Within ten (10) days, and at our cost, we may propose that we examine the fault together. No clause can reduce or remove this warranty.

Within 10 days of delivery, make your request from your order's tracking page (reason “faulty”). After that, and for as long as the warranty runs, write to us from the Contact page, on WhatsApp, by phone or by email, with your order number: a report in writing, or made by any other means, is valid. Keep the item and, if you can, send us a photo of the fault. We arrange collection and return delivery, at our cost.

From the order’s tracking page, or from your account, as soon as the order is marked delivered. A code sent by SMS confirms your identity; you name the piece and the reason, with a photo if the piece is damaged.

We call you back as soon as possible to arrange collection at your home by our delivery partner. You have nothing to post yourself.

Even before paying, you may open the parcel in the courier’s presence and check the piece. If it does not match the order or is damaged, refuse the parcel: you pay nothing, and we call you to send the right piece.

A parcel accepted and paid remains covered by the 10-day window above.

There is no online payment, so no refund by card or transfer. Two outcomes are possible, at your choice:

Exchange: we dispatch the replacement piece or the accord you want, delivery on us, at the same time as the returned piece is collected.

Refund: the price of the piece is handed to you in cash when the carrier collects the parcel, or by the means agreed on the call.

The delivery fee of the original order is refunded only when the return results from our mistake or a faulty or wrong piece. Collection costs are ours in every case where the return is accepted.

If, for a change of mind, the piece received back does not meet the conditions of the “Change of mind” section, we call you before any decision, with a photo, and the piece is sent back to you at our cost, once.